Client Service Failure

I am disappointed at the level of service I receive from Assupol after the sale went through, it seems no one cares whether you keep your policy or cancel. Even though I haven't singled out any particular service consultant on this complaint but rest assured the level of service I have received is always the same inferior quality with I don't care attitude.

I have called and emailed numerous times in attempting to rectify an error that was made at inception of policy. I have sent the copy of ID as directed but no update of policy has been done.

And to top it, I received debit mandates from my bank while I know the debit order has been running for more than 2 years now , with no communication from the Assupol I only found out after I had rejected the " new mandate " thinking that someone was using my bank details, I called them later on the consultant said it was for increases due in July 😲 which I the client is not informed of. And that also not rerun.