Client service fail

What a useless client service process with Sanlam corporate. I have a query submitted in August, a very urgent one at that and it still hasn't been resolved, I still don't know what the resolution is going to be. Getting through to them via call centre, WhatsApp or email is a mission impossible. When they don eventually get back to you, there's no sense of direction on how they're planning to solve your issue, instead you get promises on getting regular updates, which never happens. Your issue doesn't get assigned to a single person you can hold accountable, just vibes