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OM
Olona M

1 reviews | Active since Sept 2014

30 May 2025, 16:32

Clear and honest feedback

Struggling to get my gap cover claim paid. Call Center agents lie blatantly. This is very disappointing as I have close relations with Sanlam and have other products as well. I'm left with no option but to go on Social Media platforms. What all clients want to establish is the time frame they can expect payment in order to plan accordingly. Just be honest & provide continuos feedback

0
Replies (5)
Sanlam
Sanlam's reply02 Jun 2025, 07:08
Official
Good morning Olona

We apologise for the late reply, as well as your poor service experience.

We have arranged for assistance from Sanlam Gapcover.

They will be in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Jun 2025, 14:11
Official
Good afternoon Olona

We have received feedback that you have been contacted and that the matter is receiving attention.

Regards
Sanlam Client Care
OM
Olona M's update06 Jun 2025, 11:38
Reviewer Update
I made a follow up with the call center today, the payment is yet to made, contrary to the feedback I received. Sanlam is unable to fulfill their 7-10 working day sla.
Sanlam
Sanlam's reply06 Jun 2025, 12:01
Official
Good afternoon Olona

We are sorry to hear this and have again reached out to Sanlam Gapcover for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Jun 2025, 14:52
Official
Good afternoon Olona

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care