CLAIMS NOT PAID

Extremely poor client service and poor communication skills. It is very frustrating to deal with claims follow ups on the event of death. I put a claim about 5 days ago.I submitted all documents required and only recieved an automated email response with false information advising they will be actioning the claim request within 48hours even this day I heard nothing from the insurance. I sent multiple emails and tried to call, they are non contactable. I waited the whole hour listening to the irritating music. The burial is tomorrow it is so sad that my uncle will not have dignified funeral. I will make sure I switch insurances I dont want my kids to suffer with claims should I die.