KT
Keneilwe T
1 reviews | Active since Aug 2022
04 Jul 2023, 10:32
Claims frustration
I’ve tried contacting Assupol claims department and there is no response yet I’ve sent all the information they requested from me . It has now been 5 days with no response I am so frustrated with them as I urgently need the money , can something be done for me ?
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
04 Jul 2023, 10:47Good day Keneilwe, thank you for your review. If possible, please resend the claim documents previously sent to you on 29 June to our complaints mailbox at ***, to arrange urgent assistance. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply04 Jul 2023, 10:47
Official
Good day Keneilwe, thank you for your review. If possible, please resend the claim documents previously sent to you on 29 June to our complaints mailbox at ***, to arrange urgent assistance. Regards, Assupol Complaints Manager
Best regards,
KT
Keneilwe T's updateReviewer Update
07 Jul 2023, 07:16This is becoming more stressful and annoying , I did send the information needed and they rep**** with the “ we will contact you after 24-48 hours “ again but nothing seems to be happening , as the money is needed next week for my Matric dance and other school funds . How many 24-48 hours must I endure ?
KT
Keneilwe T's update07 Jul 2023, 07:16
Reviewer Update
This is becoming more stressful and annoying , I did send the information needed and they rep**** with the “ we will contact you after 24-48 hours “ again but nothing seems to be happening , as the money is needed next week for my Matric dance and other school funds . How many 24-48 hours must I endure ?
Sanlam's replyOfficial
07 Jul 2023, 07:46Good morning Keneilwe, our claims team is currently busy with this claim and has been informed of the urgency. I will send further feedback to your direct e-mail before the close of business today. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply07 Jul 2023, 07:46
Official
Good morning Keneilwe, our claims team is currently busy with this claim and has been informed of the urgency. I will send further feedback to your direct e-mail before the close of business today. Regards, Assupol Complaints Manager
Best regards,