Claims department nightmare / Horrific service

I made a claim via email on the 14/08/22, I’m still waiting for the payout even today.

My claim was total ignored via email, first of all it’s a struggle to get through to their customer service. I spend a lot of money having to call this company for them to do a payout.

One of the consultant when I was put through to them he hang up on me how rude after holding on for too long.

I sent an email to their complaints department and was told that someone will contact me 24 hours later nothing.

I did a follow up call only to be told by Portia Mabunda that the claims department number is not working, no managers are available what kind of company operates like this . How else are we suppose to get answers or help. This to me sounds very suspicious and **********. When I mentioned hello Peter I was told I can go ahead and log a complaint, this says a lot about this company no one cares. Horrific service.

When initially I was told payout is within 24 hours, well I’m still waiting 4 days later, having a funeral that is on Saturday and no payment at all by now seriously what is the point of this cover. Having to be a client for 8 years.

I’m so glad that I know how bad they are for me to move the rest of my policies to Capitec as they offered a better premium and more reliable service than Assupol. I will carry on spreading the word,let everyone know and not to fall in to the same trap.