Claims are taking forever to be processed
I lodged a claim 78 hours ago and am still waiting for it to be processed. This is my first time using Assupol and I am not impressed with their level of urgency. I called and was only told that there are some documents missing, while communication could have been done to speed up this process. When you are mourning, things like claims should not stress you.
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Sanlam's replyOfficial
23 Aug 2023, 09:29Good day Mzwakhe, thank you for your review. My sincerest condolences on your loss and apology for any frustration caused. I noted that our Claims Team need a copy of your 3 month-bank statement. Once this is received, the claim assessment can be finalised. Regards. Assupol Complaints Manager
Sanlam's reply23 Aug 2023, 09:29
Official
Good day Mzwakhe, thank you for your review. My sincerest condolences on your loss and apology for any frustration caused. I noted that our Claims Team need a copy of your 3 month-bank statement. Once this is received, the claim assessment can be finalised. Regards. Assupol Complaints Manager