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Lailah P
1 reviews | Active since Oct 2023
24 Oct 2023, 05:23
Claims
Lost My Husband due to Car accident in October i lodged a claim from to the 10th no response until one of consult gave me the email of the person who's handling my case ,i emailed the the person who's handling my claim and asked him im still waiting for you Guys to call me .. CLAIM TO FOLLOW ,I SUBMITTED A CLAIM ON THE 10TH OF OCTOBER 2023 AND ALREADY I BURIED MY HUSBAND SO IM DOING INQUIRING COZ 24 HOUR ALREADY PASS NO FEEDBACK. I WILL KINDLY APPRECIATE YOUR FEEDBACK..then he rep**** me me look for the medical history report for 2016 to 2019 of My Late Husband ...
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Replies (3)
Sanlam's replyOfficial
24 Oct 2023, 06:44Good day Lailah, thank you for your review. My sincerest condolences on the passing of your husband. We note that the policy in question is a life cover policy, subject to specific validation, among which requires a review of the medical history of the life assured. We will request our claims management team to urgently provide guidance on the way forward and will provide further feedback to by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply24 Oct 2023, 06:44
Official
Good day Lailah, thank you for your review. My sincerest condolences on the passing of your husband. We note that the policy in question is a life cover policy, subject to specific validation, among which requires a review of the medical history of the life assured. We will request our claims management team to urgently provide guidance on the way forward and will provide further feedback to by direct e-mail. Regards, Assupol Complaints Manager
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Lailah P's updateReviewer Update
24 Oct 2023, 09:11Good day will be waiting for your management team for your guidance and feedback
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Lailah P's update24 Oct 2023, 09:11
Reviewer Update
Good day will be waiting for your management team for your guidance and feedback
Sanlam's replyOfficial
24 Oct 2023, 09:32Noted, thank you.
Sanlam's reply24 Oct 2023, 09:32
Official
Noted, thank you.