Claims

I started the process of claiming funds from my investment on 15 March 2022. I was told by the consultant I spoke to on the phone that the process takes about 5 working days for the money to be paid into my bank account.

Eversince then I have not received any money from my investment. I have been calling them over and over again. they keep on sending me from pillar to post saying my form is not filled in correctly, or sometimes they says I have not sent the necessary supporting documents. I have sent the form and supporting documents repetedly. Eventually last week Thursday 28 April 2022, I spoke to one of their consultants on the phone and she said all is well with my claim and I would get the money on Friday 29 April 2022. I didn't receive any money up to now.

This morning I called Sanlam again and a consultant said my claim form doesn't have any supporting documents therefore my claim has not been processed. He then checked on the system and said he can actually see that I have sent everything. He has promised to start the process from scratch again and said I should receive the money " within 5 working days".

I am frustrated as I don't know if I will ever get my money from Sanlam as it has been about 6 weeks since I started this process that should take "5 working days". Yet they debit my account everymonth without fail.