Claiming process is a nightmare.

A quick update the Assupol team has truly communicated with me and given a list of documents they require to further assess the claim. Because this is life cover it was expected for them to require the deceased medical history, a long medical report and history of her sick leave from her workplace and so forth. Although this solves half of my issue, I have yet to receive an explanation as to why the funeral benefit of R20 000 that was attached to the life policy and is supposedly supposed to pay out within 48 hours after a claim did not payout. The funeral was months ago. Surely the deceased had hope that the amount would go towards funeral arrangements and was not contingent upon the assessment
of the life plan.

Kindly clarify how the funeral benefit attached to the life cover works if it is not intended to assist with the funeral.

Thank you for your prompt response. As a prospective client looking at the said policy (Progress4Life) one of the highlighted benefit of the policy is a funeral benefit and it is stated it pays out within 24 hours or sooner. This could be rather misleading as potential clients could be looking at this funeral benefit as a top-up to their axistung funeral policies as it states payment is made swiftly. Kindly be transparent with clients because stating on the website that the payment turnaround time is 24 hours or less knowing that payment is contingent upon the life policy claim assessment outcome which is a lengthy period is a contradiction and borders in false advertising.