MM
Mbali M
1 reviews | Active since Feb 2018
03 Jul 2020, 08:42
Claiming process horrible
My mom had policies with sanlam and after her passing they've been making the claim process hard... They claim she took out money from one of her policies before her passing, we asked for proof they stop responding to my emails.. They also don't want to tell us how many policies she had with them, I did 4 follow up emails and no one is responding to them... At the end of the day they'll end up claiming all her policies expired due to us not claiming and the money was donated
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
03 Jul 2020, 09:35Good day, Mbali
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply03 Jul 2020, 09:35
Official
Good day, Mbali
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
03 Jul 2020, 09:47Hi Mbali
Kindly provide your Mom's ID number or policy number in the private field.
Thank you,
Sanlam Client Relations
Kindly provide your Mom's ID number or policy number in the private field.
Thank you,
Sanlam Client Relations
Best regards,
Sanlam's reply03 Jul 2020, 09:47
Official
Hi Mbali
Kindly provide your Mom's ID number or policy number in the private field.
Thank you,
Sanlam Client Relations
Kindly provide your Mom's ID number or policy number in the private field.
Thank you,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
13 Jul 2020, 12:51Good day, Mbali
We have requested further information in order to assist you. Kindly provide your Mom's id or policy number.
Regards,
Sanlam Client Relations
We have requested further information in order to assist you. Kindly provide your Mom's id or policy number.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's reply13 Jul 2020, 12:51
Official
Good day, Mbali
We have requested further information in order to assist you. Kindly provide your Mom's id or policy number.
Regards,
Sanlam Client Relations
We have requested further information in order to assist you. Kindly provide your Mom's id or policy number.
Regards,
Sanlam Client Relations
Best regards,
MM
Mbali M's updateReviewer Update
13 Jul 2020, 12:57***
MM
Mbali M's update13 Jul 2020, 12:57
Reviewer Update
***
Sanlam's replyOfficial
13 Jul 2020, 13:26Thank you, Mbali
We will investigate further and be in touch with you.
Regards,
Sanlam Client Relations
We will investigate further and be in touch with you.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's reply13 Jul 2020, 13:26
Official
Thank you, Mbali
We will investigate further and be in touch with you.
Regards,
Sanlam Client Relations
We will investigate further and be in touch with you.
Regards,
Sanlam Client Relations
Best regards,
MM
Mbali M's updateReviewer Update
23 Jul 2020, 11:36How is it that you guys respond to the emails until it's time we send documents and all of the sudden your mailbox is full... We are not going to be paid out?
MM
Mbali M's update23 Jul 2020, 11:36
Reviewer Update
How is it that you guys respond to the emails until it's time we send documents and all of the sudden your mailbox is full... We are not going to be paid out?
Sanlam's replyOfficial
23 Jul 2020, 12:11Dear Mbali
We will follow up with the relevant department.
Kind regards,
Sanlam Client Relations
We will follow up with the relevant department.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply23 Jul 2020, 12:11
Official
Dear Mbali
We will follow up with the relevant department.
Kind regards,
Sanlam Client Relations
We will follow up with the relevant department.
Kind regards,
Sanlam Client Relations
Best regards,
MM
Mbali M's updateReviewer Update
30 May 2021, 12:52And almost a year later you guys are still following up on why your email is always full when it's time to get what belongs to us??? Useless.. Ombudsman we contact
MM
Mbali M's update30 May 2021, 12:52
Reviewer Update
And almost a year later you guys are still following up on why your email is always full when it's time to get what belongs to us??? Useless.. Ombudsman we contact
Sanlam's replyOfficial
31 May 2021, 08:46Dear Mbali
Your comments are noted and we have referred your complaint to the relevant department for further handling.
Regards
Sanlam Client Relations
Your comments are noted and we have referred your complaint to the relevant department for further handling.
Regards
Sanlam Client Relations
Best regards,
Sanlam's reply31 May 2021, 08:46
Official
Dear Mbali
Your comments are noted and we have referred your complaint to the relevant department for further handling.
Regards
Sanlam Client Relations
Your comments are noted and we have referred your complaint to the relevant department for further handling.
Regards
Sanlam Client Relations
Best regards,