Claiming process fails

my name is Amanda Thekiso policy number: AL*** I submitted my claim on Monday evening and i got a confirmation email of my submission and it is stated in the acknowledgement email sent to me saying i will get payment within 24 to 48 hours. To my surprise its Thursday today and i still didn't get payout and i have the funeral tomorrow to organize. You always advertise seamless claiming process but this is not what i am seeing now and i am getting frustrated every minute that goes passed because of your postponements and delays cost on my claim which i need the money today hence i claimed on Monday to allow your process to unfold but now this is too much. and this is not the first time i experience this type of service from Assupol because because When Sisanda July passed on i experienced this, when my mother passed on the same thing happened and i don't understand why must i complain first before you could do whats supposed to happen. People i have a funeral to run and this disappointments and poor service from you is so too much for me to handle in the situation i am in right now.