Claiming process at sanlam

Ever since I submitted my withdrawal forms to claim my money that my mother left for me on the 11th of February 2022. My beneficiary has authorized and did everything expected of him. Everytime I call to find out what's delaying the process their response is "Well Naledi, I don't know what's delaying your payment because you have submitted all your documents". Honestly I am fed up because if I don't call and ask them what's going on they don't bother. I just get an dismissive response of please confirm your contact and bank details.