Claiming policy

The first time I enquired about the policy I was told that they do have but as soon as I wanted to claim I they tell me that the policy doesn't exist and was never opened with with so I've sent them a first page of their policy they not answering my email anymore I'm always talking to a new person who acts dump as if it's their first day of work, hence you give us references numbers but they seem useless I'm starting from scratch every time I have to ask or enquire .

I waited 3weeks now your saying I should wait 4more weeks with no particular reason given but when you advertise you claim that it takes 24hours after claiming, this is wrong information to us customers, all you do is apologize but nothing happens, I wasted soo much money calling you without success

Again I get an agent asked what the others ones asked then they go AWOL on me, I want you to provide me with the accounts amount so I can go back to court to get the letter of authority as u asking,
From January I've been providing documentation you requested but my claim is still stuck of with I believe now you hoping to find a loophole not to pay out of delaying purposefully hoping I'll forget or give up NO, MY GRANDMA PAYED YOU GUYS WITHOUT ANY DELAY SP WHY ARE YOU TREATING ME LIKE THIS?

They never got contacted me so I'm soo curious is to why when I sent a document from court requesting the amount on that policy they all don't respond back me no matter how many times I I check on them,
IS ASSUPOL DELIBERATELY S**** POLICIES OF PEOPLE HOPING THAT CLAIMANTS MAY HAVE MISSING DOCS SO YOU WONT PAY OUT? WHAT HAPPENED TO MY GRANDMOTHER'S POLICY? HOW CAN YOU ASK ME TO SEND THE FRONT PAGE OF THE POLICY WHERE AS I'VE PROVIDED YOU WITH THE POLICY NUMBER AND ID OF YOUR CUSTOMER? WHAT DO YOU CALL THIS KIND OF SERVICE?

After a long wait I just have wait and wait again why do you act like your helping us only to ingore us when it's time for you to do you as promised your client

4days padt by I'm still waiting right after they claimed to be assisting me asked me to send a full front page of the policy as the half page Disqualify me to claim but after that Maite Skhosana
Clerk | : | IL Claims Administration said she will geck to me then nothing ever since

Isit going to be another week without no response or progress to my claim?

Good day as you said I must get the letter of authority and I now you saying I must open an estate account why if I may ask because your claiming procedures doesn't say that so why in my case you request that

This what your documents says:

this claim form – completed and signed as required
certified copy of the original death certificate – form DHA5
certified copy of the deceased’s valid ID document with deceased or similar
notice stamped on it
certified copy of the deceased’s marriage certificate or divorce order
copy of the notification/registration of death – form DHA1663
certified copy of your ID document
copies of valid bank statements, not older than three months, of the
bank account into which the benefit must be paid, showing the account
holder and account number
If you are claiming for a child:
- certified copy of the child’s abridged birth certificate
- guardianship letter

And I did provide you all that

I am waiting..

I have sent that account

So how will I have to wait this time?

How long"

Wow what happened to your 48 hours after all papers are given? It has changed now since your saying throughout the week

The loss of a loved one is never an easy experience, which is why we have made claiming easy and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation.

So 24hours actually

So what your saying to me now is tatally **** please stop this nonsense

I just called your cx line and they confirmed that it takes only 24hours to claim after handing all papers ofwhich I did now you giving the run around for what?

Well that is not what I was told stop it with your silly excuses and pay out

Still I'm waiting what the hell is going on there it's been long