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Lerato N

1 reviews | Active since Nov 2015

28 Oct 2020, 17:54

Claim withdrawal

Good day, my name is Patience Lerato Maninjwa. The service that I get from Sanlam is the worst service I've ever had.

I've been calling Sanlam for the past 2 months for my claim withdrawal and they just dragging their feet.

I called on Monday to make a follow up and I was told that my query is with the supervisor and I should get my money this week.

I called again today and I was told that the supervisor has to approve it and it takes 5 working days.

On the other side my debit orders are bouncing because of the bad service that I get from Sanlam, and this is the second month now.

This is not on, how many weeks should I wait for my money to be paid.

I ran out of patience now, why Is the supervisor approve my claim to be released.

0
Replies (5)
Sanlam
Sanlam's reply28 Oct 2020, 18:44
Official
Dear Lerato

We acknowledge receipt of your complaint and will refer it to the relevant department to assist you. 

Kind regards 
Sanlam Client Relations 

Best regards,

Sanlam
Sanlam's reply29 Oct 2020, 08:31
Official
Dear Lerato

Kindly confirm the type of claim that is being processed? 

Kind regards,
Sanlam Client Relations

Best regards,

LN
Lerato N's update29 Oct 2020, 08:43
Reviewer Update
It is a pension fund claim withdrawal. Whenever I call and agent will tell me to make a follow up after 5 days. I'm tired of this 5 days, I spoke to Babang on Monday and He told me that the money has to be paid out this week.

I called again yesterday to follow up and the lady told me that it is still with the supervisor and it will take another 5 working days.
Sanlam
Sanlam's reply29 Oct 2020, 09:06
Official
Dear Lerato

Thank you for the information. We have escalated your matter to the relevant department. 

Kind regards,
Sanlam Client Relations

Best regards,

Sanlam
Sanlam's reply29 Oct 2020, 10:15
Official
Dear Lerato

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, Our consultant has emailed you to discuss the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations

Best regards,