CJ
Claude J
1 reviews | Active since Jan 2023
06 Jan 2023, 12:51
Claim that takes more than a week
I logged a claim with Sanlam on 30 December and to date no response, all I get is the funds will be paid tomorrow, not even their complaints department cared to respond. I've never heard of a manager that doesn't have a contact number or a phone to be transferred to. The worst people to ever deal with
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
06 Jan 2023, 14:43Good day Claude
We are sorry to hear of your dissatisfaction with our service. Please send us your ID number via private message.
Regards
Sanlam Client are
We are sorry to hear of your dissatisfaction with our service. Please send us your ID number via private message.
Regards
Sanlam Client are
Sanlam's reply06 Jan 2023, 14:43
Official
Good day Claude
We are sorry to hear of your dissatisfaction with our service. Please send us your ID number via private message.
Regards
Sanlam Client are
We are sorry to hear of your dissatisfaction with our service. Please send us your ID number via private message.
Regards
Sanlam Client are
CJ
Claude J's updateReviewer Update
06 Jan 2023, 14:57Hi, my policy is a gap cover. I am awaiting payment, which was supposed to have been done this morning, it is 15:00 already and still no payment.
MIH*** is my policy number
MIH*** is my policy number
CJ
Claude J's update06 Jan 2023, 14:57
Reviewer Update
Hi, my policy is a gap cover. I am awaiting payment, which was supposed to have been done this morning, it is 15:00 already and still no payment.
MIH*** is my policy number
MIH*** is my policy number
Sanlam's replyOfficial
06 Jan 2023, 15:35Thanks Claude
Your complaint has been referred to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Your complaint has been referred to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply06 Jan 2023, 15:35
Official
Thanks Claude
Your complaint has been referred to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Your complaint has been referred to the relevant team to get in touch with you.
Regards
Sanlam Client Care
CJ
Claude J's updateReviewer Update
06 Jan 2023, 15:47Thank you for nothing, I sent numerous emails with no response, your above response is exactly what I've been receiving for the last week.
It is such a disappointment that such a big company as Sanlam can handle customers the way they do. It's been 24 hours later and up until now, the complaints department didn't even have the decency to reply to my email, never mind the so called manager Pat Masinga.
The only person that tried to assist with this matter is Tyrell Pea****, the rest couldn't give 2 f's about me as a policy holder.
Yesterday the funds would have been paid today, today nobody responds.
You should be ashamed of yourself
It is such a disappointment that such a big company as Sanlam can handle customers the way they do. It's been 24 hours later and up until now, the complaints department didn't even have the decency to reply to my email, never mind the so called manager Pat Masinga.
The only person that tried to assist with this matter is Tyrell Pea****, the rest couldn't give 2 f's about me as a policy holder.
Yesterday the funds would have been paid today, today nobody responds.
You should be ashamed of yourself
CJ
Claude J's update06 Jan 2023, 15:47
Reviewer Update
Thank you for nothing, I sent numerous emails with no response, your above response is exactly what I've been receiving for the last week.
It is such a disappointment that such a big company as Sanlam can handle customers the way they do. It's been 24 hours later and up until now, the complaints department didn't even have the decency to reply to my email, never mind the so called manager Pat Masinga.
The only person that tried to assist with this matter is Tyrell Pea****, the rest couldn't give 2 f's about me as a policy holder.
Yesterday the funds would have been paid today, today nobody responds.
You should be ashamed of yourself
It is such a disappointment that such a big company as Sanlam can handle customers the way they do. It's been 24 hours later and up until now, the complaints department didn't even have the decency to reply to my email, never mind the so called manager Pat Masinga.
The only person that tried to assist with this matter is Tyrell Pea****, the rest couldn't give 2 f's about me as a policy holder.
Yesterday the funds would have been paid today, today nobody responds.
You should be ashamed of yourself
Sanlam's replyOfficial
09 Jan 2023, 12:33Good day Claude
The feedback we received from our Gap Cover Department is that they have called you and are not able to trace any policy. They will await a document from you in order to assist you further.
Regards
Sanlam Client Care
The feedback we received from our Gap Cover Department is that they have called you and are not able to trace any policy. They will await a document from you in order to assist you further.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2023, 12:33
Official
Good day Claude
The feedback we received from our Gap Cover Department is that they have called you and are not able to trace any policy. They will await a document from you in order to assist you further.
Regards
Sanlam Client Care
The feedback we received from our Gap Cover Department is that they have called you and are not able to trace any policy. They will await a document from you in order to assist you further.
Regards
Sanlam Client Care