Claim Still Not Paid

My grandfather passed away on 02 Oct and I submitted a claim on 05 Oct. Today is 12 Oct, I still have not received any money in my bank account. There has been no communication whatsover, the only communication I got was that my claim is being validated. I had to throw a tantrum on Twitter for someone to actually call me and give me feedback regarding my claim because emails are not being responded to. Nicole called me yesterday and said my claim was approved, if so why are the funds not paid then? The main reason I took out this policy was because it said you pay within 4-48 hours, 7 days later no payment. I had to go to a loan shark in order for me to be able to bury my grandfather and the money I took is accumulating interest DAILY. As we speak I have NOTHING! What am I supposed to do? Not even once have you never gotten your premium on time. This is ridiculous and very unfair.