Claim status... 10 months pending

Extremely ****ed at the moment, submitted my claim it's about 10 months now.. Nothing has been done, every time I check. Waiting for the employer Ernest Ntaba to confirm exit date. To this day I still don't understand how long it takes for the claim to even start.

Sent several messages of assistance, no help whatsoever. Even went as far as sending HR to help he doesn't respond at all and seems doesn't actually care. My claim keeps going back and forth with no assistance whatsoever, I'm even thinking it's on purpose.

Exit date is stated to have been there on the system yet it's the only reason I'm waiting, it's close to 12 months now. To say I'm ****ed would be an understatement thinking I used to work for the company and this is how they treat their own. I'm tired of this honestly and there's absolutely no one taking accountability for all this.

It's always up to me to keep checking and checking with no updates even Ernest Ntaba not responding to reminders or even to me even sent screenshots, he's simply ain't doing his job. I'm angry to say the least.