Claim rejected wf_***1

I am service provider each is underwritten by Safrican. We didn’t make payments on January and February 2020 but we called Jenny Thomas in Durban Branch we requested a meeting of which the meeting took place on 14 February 2020 my partner explained what had happened as we did not pay our monthly payments but by end of March 2020 we will make payments and be up to date . Unfortunately by end of March the country was on lock down I also read the letter from Safrican Ceo explaining the importance of keeping her team safe and attending clients although procedures will be slow .13 May 2020 we lodge the claim and we explained that the funeral will be on Sunday. But 15 May 2020 received an email from Jenny Thomas at 19:50 evening telling me that the claim was rejected. And we have proof that we had an arrangement and there is a proof that there is an lock down in South Africa.but still rejected the claim on Friday night .companies like should not operate and should be stopped ,this was out of our control but they shifted the blame on us as if we lock down the country.niw Funeral has to be postponed I don’t know till when family are so depressed and angry I am also very angry that the company I am with for almost 9 years they will behave like this . And to quick to say report to Ombudsman and wait another 90 days fir the complain to be finalized and yet the dead body is in the mortuary and the family members are waiting.