Claim Query

Item: Sanlam
Rating: 1
Author: Luyanda B

It is unacceptable for an organisation as big as Sanlam to just ignore queries about policy with them after initial they did not know about the policy for months. How does one claim if you are being ignore when you query.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

21 Oct 2020, 17:43

Dear Luyanda

We acknowledge receipt of your complaint and will refer it to the relevant department for assistance.

Kind regards
Sanlam Client Relations

Sanlam's reply21 Oct 2020, 17:43

Official

Dear Luyanda

We acknowledge receipt of your complaint and will refer it to the relevant department for assistance.

Kind regards
Sanlam Client Relations

Luyanda B's updateReviewer Update

27 Oct 2020, 16:49

I have been awaiting for the relevant department for assistance since the 21st. This has become the norm at Sanlam as I have been receiving the same response for the past 5 months now. How long does it take for the relevant department to assist.

Luyanda B's update27 Oct 2020, 16:49

Reviewer Update

Sanlam's replyOfficial

28 Oct 2020, 09:35

Dear Luyanda

We are following up with the relevant department.

Kind regards,
Sanlam Client Relations

Sanlam's reply28 Oct 2020, 09:35

Official

Dear Luyanda

We are following up with the relevant department.

Kind regards,
Sanlam Client Relations