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Mandilake Q
1 reviews | Active since Feb 2021
11 Feb 2021, 11:16
Claim Query
I submitted my claim on the 8th and the funeral was schedule to be on the 10th which is yesterday but we had to postpone the burial for Saturday the 13th of February. I am pleading with you dear Safrican to speed up the process as the burial depends solely from those funds... Ref no iswf_***1
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Replies (2)
Sanlam's replyOfficial
11 Feb 2021, 11:38Good morning Mandilake. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your claim. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply11 Feb 2021, 11:38
Official
Good morning Mandilake. Thank you for bringing this matter to our attention. We apologise for the delay in responding to your claim. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
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Mandilake Q's updateReviewer Update
11 Feb 2021, 11:41Okay, I'll wait for the response
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Mandilake Q's update11 Feb 2021, 11:41
Reviewer Update
Okay, I'll wait for the response