VK
Vuyo K

1 reviews | Active since Jul 2024

20 Aug 2026, 11:10

Claim process will have you considering suicide.

I have been without income, temporarily, for two months. The fact that they expect me to pay their premiums when I am not getting paid is very frustrating. I am getting calls from my debtors whom I can't pay because Sanlam is processing this claim as slowly as they can. This is such a depressing thing to deal with, and it's made me incredibly suicidal. This is no way to treat paying customers who trust you with their money when things are going well.

0
Replies (3)
Sanlam
Sanlam's reply20 Aug 2026, 11:20
Official
Good day Vuyo

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care
VK
Vuyo K's update20 Aug 2026, 15:13
Reviewer Update
I just want my claim processed. You people won't pay out if my policy lapses, but I literally have no money to give; that's why the claim was put in the first place.
Sanlam
Sanlam's reply21 Aug 2026, 11:54
Official
Good day Vuyo

This is to confirm that you have been contacted.

Regards
Sanlam Client Care