Claim Process is all a lie

I'm so disappointed with the service I have received from Assupol. I logged a claim on the 04/08/2020 and up until today no one has corresponded with me. I have been sent from Cape to Cairo and when I ask what is wrong with the claim no one knows, including their management. I have called, I have emailed and have left messages on their Facebook to no avail. Claims process is said to be 24 to 48 hrs but in my case it has been days. The staff in clueless on what they are doing and their client care department is all over the place. I have had to borrow money in order to bury my loved one because of the inconvenience cause by Assupol. I personally would not mention or recommend Assupol to anyone.