TR
Tenique R
1 reviews | Active since Jan 2020
06 May 2021, 07:34
Claim process
Family member passed on on the 21.04.2021. Friday 21.04.2021 all 'relevant information' was submitted. Was advised turn around time is 48 hours but it's been 120 hours and still no response. Consultants have been lying to me everytime I call. They not sending me cancelation forms to cancel policy after asking for it time and time again and team leader Nosipho does not answer her phone or call back. Disgusting service
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Sanlam's replyOfficial
11 May 2021, 14:12Good afternoon Ms Ranson, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query dated 6 May 2021 was resolved. Should you have any further queries, kindly email us at ***. In the meantime, please know that we value your support.Kind Regards, Safrican Team
Sanlam's reply11 May 2021, 14:12
Official
Good afternoon Ms Ranson, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query dated 6 May 2021 was resolved. Should you have any further queries, kindly email us at ***. In the meantime, please know that we value your support.Kind Regards, Safrican Team