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entincekwane E
1 reviews | Active since May 2017
04 Mar 2024, 08:26
Claim not paid funeral took place
Submitted death claim on 28Feb 2024, funeral took place on 2nd of March 2024 claim still not paid, at this point I hate this institution I'm sick and tired of calling the call centre
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Sanlam's replyOfficial
04 Mar 2024, 08:52Good day Entin, thank you for informing us about this unfortunate experience. My deepest condolences on your loss and sincerest apology for any frustration caused. We have informed our claims management team to urgently look into and correct this and we will let you know by direct e-mail when payment can be expected. Regards, Assupol Complaints Manager
Sanlam's reply04 Mar 2024, 08:52
Official
Good day Entin, thank you for informing us about this unfortunate experience. My deepest condolences on your loss and sincerest apology for any frustration caused. We have informed our claims management team to urgently look into and correct this and we will let you know by direct e-mail when payment can be expected. Regards, Assupol Complaints Manager