CLAIM NOT PAID

I have never came across such a bad insurance company like this one. I was under their group scheme & I decided to go out of it then be an individual person under safrican. They told me it a simple process. I kept on sending emails from July to find out if the process has been done the consultant kept on saying my policy it’s active and I don’t need to pay this went on till November then they say I can start paying the premiums on my own. Then in February my uncle passed away in February so when I went to claim only then tell me my policy has lasped. Why wait till claims stage to advise the clients of what’s going on. No communication what’s so ever only when I was sending emails I was told everything is fine….PLEASE DONT USE THEM