MM
Mmathari M
1 reviews | Active since Feb 2012
26 Apr 2023, 10:42
Claim not paid
I have submitted a death claim on Monday, I phoned yesterday to check on the progress and it had not been registered, I checked again today, twice, first consultant said "the claim is registered and will be done today" when I asked what that means he hanged up. I phoned again and the 2nd Consultant said that the claim has not been registered and that she will escalate internally. I need the money to pay up for funeral expenses. Can someone please clarify when the claim will be paid.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
26 Apr 2023, 11:08Dear Mmathari, thank you for informing us about this. My sincerest apology for any inconvenience caused. I have escalated this matter to our claims management team to prioritise this matter. Our further feedback will follow as soon as possible. Regards Assupol Complaints Manager
Sanlam's reply26 Apr 2023, 11:08
Official
Dear Mmathari, thank you for informing us about this. My sincerest apology for any inconvenience caused. I have escalated this matter to our claims management team to prioritise this matter. Our further feedback will follow as soon as possible. Regards Assupol Complaints Manager
Sanlam's replyOfficial
26 Apr 2023, 15:24Good day, we confirm that the claim was processed and paid and should reflect in the claimant's account by tomorrow or the latest on Friday. Regards
Sanlam's reply26 Apr 2023, 15:24
Official
Good day, we confirm that the claim was processed and paid and should reflect in the claimant's account by tomorrow or the latest on Friday. Regards
MM
Mmathari M's updateReviewer Update
28 Apr 2023, 12:00This has been resolved. Only one claim was paid and on Friday only. I am so upset because I have been calling your office with no joy. I had 2 policies from cornerstone the additional one was the tombstone benefit which was not processed. Please go throught the papers I submitted I indicated on there one other policy.
I hope this will be resolved asap. The funeral is tomorrow and I'm still querying a claim I made on Monday. This is ridiculous.
I hope this will be resolved asap. The funeral is tomorrow and I'm still querying a claim I made on Monday. This is ridiculous.
MM
Mmathari M's update28 Apr 2023, 12:00
Reviewer Update
This has been resolved. Only one claim was paid and on Friday only. I am so upset because I have been calling your office with no joy. I had 2 policies from cornerstone the additional one was the tombstone benefit which was not processed. Please go throught the papers I submitted I indicated on there one other policy.
I hope this will be resolved asap. The funeral is tomorrow and I'm still querying a claim I made on Monday. This is ridiculous.
I hope this will be resolved asap. The funeral is tomorrow and I'm still querying a claim I made on Monday. This is ridiculous.
Sanlam's replyOfficial
28 Apr 2023, 12:11Hi, payment of both benefits were made to the same account on the same day. Please check again and send us a copy of the bank statement to *** if it is still not reflecting. Regards
Sanlam's reply28 Apr 2023, 12:11
Official
Hi, payment of both benefits were made to the same account on the same day. Please check again and send us a copy of the bank statement to *** if it is still not reflecting. Regards