Claim not being procced or approved

<div>Good day, I have logged a claim with Sanlam and they have been in a way staling or trying by all means to find a loophole I think, I have been requested to send supporting/requested documents which I have been doing but they kept on asking for the same documents on multiple emails then I am asked to do something else which I do, now its another thing, the claim has been submitted for over 9months now and I am tired, can I kindly be helped.</div>