CLAIM NOT ACTIONED BY SANLAM FOR MORE THAN 12 MONTHS

Item: Sanlam
Rating: 1
Author: Lungisani H

In Jan 2021, I submitted a claim for transfer of my pension and retirement fund from Sanlam to my new employer's pension fund and 12 months have passed but the funds have not been transferred due for reasons known to Sanlam.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

18 Jan 2022, 11:13

Dear Lungisani

We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply18 Jan 2022, 11:13

Official

Dear Lungisani

We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

18 Jan 2022, 14:28

Thank you for you details, Lungisani.

Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply18 Jan 2022, 14:28

Official

Thank you for you details, Lungisani.

Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

19 Jan 2022, 10:19

Dear Lungisani

We have received feedback that our team have sent you an e-mail confirming that they are looking into it and will provide you wit further feedback.

Regards
Sanlam Client Relations

Sanlam's reply19 Jan 2022, 10:19

Official

Dear Lungisani

We have received feedback that our team have sent you an e-mail confirming that they are looking into it and will provide you wit further feedback.

Regards
Sanlam Client Relations