ZN
Zinitha N

1 reviews | Active since Dec 2022

15 Dec 2022, 06:20

CLAIM NEVER PAID OUT

Less than 1 star!!!! I am very disappointed with this company. Honestly, it's so crazy how they treat clients. I claimed 3 times for an investment policy and till today I am still waiting for my money. The 3rd time I decided I want to surrender my policy because I am not satisfied with the way they operate. They keep on saying they will pay, they will pay. Yesterday (14 Dec 2022] I called them and they said I will receive my money lasted Yesterday. Today they have debited as usual meaning that this policy I tried to claim is still well active. Absolutely no integrity, care or respect for clients.

I've also noticed how they won't even contact you when you need to resubmit something, you literally have to follow up every day.. I don't think this is the right way to conduct a business!

0
Replies (4)
Sanlam
Sanlam's reply15 Dec 2022, 09:21
Official
Good day Zinitha

We apologise for the negative service experience.  Your complaint has been escalated to the relevant team to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 Dec 2022, 15:24
Official
Good afternoon Zinitha

We have received feedback that your complaint has been acknowledged and that you are being assisted.

Regards
Sanlam Client Care
ZN
Zinitha N's update15 Dec 2022, 16:09
Reviewer Update
Why do we have to complain before you guys can do your job? Is that fair though? Not cool at all.. I cannot trust my money with this organization, I'm gone!
Sanlam
Sanlam's reply15 Dec 2022, 16:45
Official
Hello Zinitha

We truly are sorry about the service experience you have had and that you feel this way.

Regards
Sanlam Client Care