nH
noncedo H
1 reviews | Active since May 2015
25 Feb 2021, 16:47
Claim issue
I have a funeral cover with sasfrican 7 years cover, opened on 2014/04/01 I have covered my whole family. Last year August I decided to upgrade my cover and they told me that the will be a waiting period for the upgrade, I was told that if something happen to people that I've upgraded their cove they will only pay the initial amount that they were covered with when the policy started. Now my grandmother has passed on, they don't want to pay me they're telling me about upgrade waiting period. All I want is my initial cover amount that I've been paying for since 2014
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Sanlam's replyOfficial
26 Feb 2021, 08:47Good morning *****do. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply26 Feb 2021, 08:47
Official
Good morning *****do. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team