Claim i have a death and i need to proceed with my

I have send through my claim to Thapelo Mokone in the claims department he was very efficient to send my claims forms and i have filled it in yesterday morning and send through by 1pm but nothing till now no response to tell me the process of my application.I have lost my brother and i need to start with the work and it is traumatizing trying to contact each and every time just for a response its not good service just to acknowledge a customer email that's all a client needs.Thank you