Claim for a retirement fund of a deceased client

Item: Sanlam
Rating: 1
Author: Kabelo S

My brother and I made a claim for my late father, the policy number is HS***3 in January 2025. We were told to send the documents to ***, we called again and they said it's the wrong email, we should try ***. Can some assist us ASAP? All the relative documents were sent, but no one us assisting us.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

06 Mar 2025, 10:22

Good day Kabelo

We are truly sorry to hear about your poor client service experience during this difficult time. We have referred your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Sanlam's reply06 Mar 2025, 10:22

Official

Good day Kabelo

We are truly sorry to hear about your poor client service experience during this difficult time. We have referred your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Sanlam's replyOfficial

06 Mar 2025, 13:20

This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply06 Mar 2025, 13:20

Official

This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care