SN
Shaun N
1 reviews | Active since Sept 2019
07 Sept 2019, 20:48
Claim
I T.P.S Nxumalo has two funeral policies with Sanlam taken in the beginning of 2017.The policies had been deducting through stop order monthly since 2017 till today. In January 2019 I went to Sanlam to review my funeral policies,to my surprise I was shocked to discover that my policies had lapsed. Sanlam did not inform me then,but my stop order had never stopped paying Sanlam.I've got proof.I was instructed to provide Sanlam with my banking details to await a refund,yes it came through.Same day January 2019 I was instructed to allow Sanlam to reinstate my policies and I did In August 2019 I again visited Sanlam to view my policies with them.I was told the mistake has happened again,but my salary has never stopped going through to Sanlam again.I then demanded the reinstating of my policies with immediate effect,they refused and promised to look through the problem within the next five working days,up to today Sanlam has never come back to me.My father in law has passed on within the five working dsu investigation I want Sanlam to honour our agreement because this has never been my fault.I need Sanlam to pay me my money as per our agreement, or else I will take the matter to Court for a fair solution.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
07 Sept 2019, 20:53Dear Shaun
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's reply07 Sept 2019, 20:53
Official
Dear Shaun
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
09 Sept 2019, 13:53Good day Shaun
We were informed that a consultant has contacted you and made arrangements to contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you and made arrangements to contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply09 Sept 2019, 13:53
Official
Good day Shaun
We were informed that a consultant has contacted you and made arrangements to contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you and made arrangements to contact you again. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
SN
Shaun N's updateReviewer Update
17 Sept 2019, 15:25In August I went there to double check again only to find they hv made the same mistake but my premiums had never stopped going to them,they said they were going to refund me again and I signed for the policies to be reinstated again,I reported the matter to my family lawyer, I was instructed to go back to Sanlam to stop the refund,they said they were going to come back to me after strutinising the matter within the next 5 working days,they never came bk as usual,in the meantime a member covered in that policy passed on
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
SN
Shaun N's update17 Sept 2019, 15:25
Reviewer Update
In August I went there to double check again only to find they hv made the same mistake but my premiums had never stopped going to them,they said they were going to refund me again and I signed for the policies to be reinstated again,I reported the matter to my family lawyer, I was instructed to go back to Sanlam to stop the refund,they said they were going to come back to me after strutinising the matter within the next 5 working days,they never came bk as usual,in the meantime a member covered in that policy passed on
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
SN
Shaun N's updateReviewer Update
17 Sept 2019, 15:29In August I went there to double check again only to find they hv made the same mistake but my premiums had never stopped going to them,they said they were going to refund me again and I signed for the policies to be reinstated again,I reported the matter to my family lawyer, I was instructed to go back to Sanlam to stop the refund,they said they were going to come back to me after strutinising the matter within the next 5 working days,they never came bk as usual,in the meantime a member covered in that policy passed on
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
SN
Shaun N's update17 Sept 2019, 15:29
Reviewer Update
In August I went there to double check again only to find they hv made the same mistake but my premiums had never stopped going to them,they said they were going to refund me again and I signed for the policies to be reinstated again,I reported the matter to my family lawyer, I was instructed to go back to Sanlam to stop the refund,they said they were going to come back to me after strutinising the matter within the next 5 working days,they never came bk as usual,in the meantime a member covered in that policy passed on
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
I alerted Sanlam and demanded the payment as per contract between Sanlam and myself,I had to borrow money to bury my family member because Sanlam had no honoured their promise,what is it that is meant by funeral plan if I was not given money to bury my family member, I am now in debt but I have been paying premiums for the so called Sanlam sky.people be aware of Sanlam you may not sit and relax thinking you are covered because if someone dies in you family,Sanlam might not pay you as it happened in my case.Sanlam is no longer a trustworthy company to deal with I suggest put your trust in other Companies that will be with you when death comes they now want me to return that refund back to them again for them to process my claim ,my lawyer refused that motion..I told them so they say they are going to refund my premiums not to honour our contract. How are we going to trust Ssnlam if they are going to behave like this?may you please anyone who can assist me .I want Sanlam to honour our contract .thank you I am T.P,S my contact no is ***
Sanlam's replyOfficial
18 Sept 2019, 15:40Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Client Relations
Client Relations
Sanlam's reply18 Sept 2019, 15:40
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Client Relations
Client Relations