AM
Aviwe M

1 reviews | Active since Jan 2025

22 Jan 2025, 13:20

Claim

My name is Aviwe Matyani My number *** Email *** Policy number ***2

I’m very disappointed with Sanlam my cousin Zikhona Thumani she asked me to put them her and his brother Anda Thumani on my funeral cover because they not working so that when something happen I can help them for the funeral expenses last year August Anda Thumani passed away when it comes for Sanlam to pay the claim it was another story they investigated the matter because it was an accident they come up with a story of I put Anda Thumani as a first cousin instead of second cousin when I took the policy I never been asked and it was my first time to heard about first and second cousin most of my funeral are there with them and it’s not the first cousin I cover to them I never heard about those choices first and second cousin for me they are a **** I the family they had to go up and down trying to get money for the funeral they still paying debts for the funeral ☺️☺️

0
Replies (2)
Sanlam
Sanlam's reply22 Jan 2025, 13:33
Official
Good day Aviwe  
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply22 Jan 2025, 15:20
Official
This is to confirm that Sanlam SKY has provided you with feedback via email.

Regards
Sanlam Client Care