MN
Macdonald N

1 reviews | Active since Mar 2018

27 Jun 2024, 14:11

Claim

<div>Hello Peter

I am one of Sanlam clients. I filed and concluded the claim with their consultants on the 19th June 2024.I further received the sms that the money will payed into my account within the next 24hours from that time.

I am hereby to sadly mention that it has been even more than 5 working days without the money been paid or receiving any kind of correspondence.

I further sent them an email regarding a follow up on that particular claim but haven't received any correspondence from them even now.

I am very disappointed in their service and their communication in particular,when I had been so loyal to them over a decade.

I am in this regard hoping to hear from them soon.

Kindly regards Mr M.M Nkomo Policy Number: SG ***5 Claim number: CLM ***7 Contact : *** Email : ***</div>

0
Replies (2)
Sanlam
Sanlam's reply28 Jun 2024, 11:23
Official
Good day Macdonald

We are sorry to learn about your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Jul 2024, 11:40
Official
Good day Macdonald

This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further enquiries.

Regards
Sanlam Client Care