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NM
Nhlamulo M

1 reviews | Active since Jan 2023

04 Jul 2025, 05:20

Claim been hanging for over 2 months!

I am so shocked at the level in which Sanlam is dealing with my claim! Totally unprofessional and inconsiderate of their clients.

Since 15 April 2025, my claim has been hanging and dealing with a “manager” who barely sees the need to keep one updated even when you email! You constantly need to follow up for your own money and beg them…

Its quite disturbing and aggravating! They don’t even follow their own SLA

0
Replies (8)
Sanlam
Sanlam's reply04 Jul 2025, 08:19
Official
Good day Nhlamulo  
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care
Sanlam
Sanlam's reply10 Jul 2025, 10:28
Official
Hello Nhlamulo

We have received feedback that Sanlam Corporate has been in touch with you. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
NM
Nhlamulo M's update10 Jul 2025, 12:12
Reviewer Update
That is a lie! No such thing was done. Sanlam Corporate didnt even bother to address the issue nor contact me
NM
Nhlamulo M's update10 Jul 2025, 14:50
Reviewer Update
I don’t have any communication from you guys! Additionally, why is no one contacting me to apologise and ask what my problem is? There is no such email
Sanlam
Sanlam's reply10 Jul 2025, 15:01
Official
Hello again, Nhlamulo

We have relayed your complaint with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jul 2025, 15:27
Official
We have received confirmation that the Sanlam corporate has sent you an email.

Regards
Sanlam Client Care
NM
Nhlamulo M's update11 Jul 2025, 13:00
Reviewer Update
You guys are only starting my claim now after 3 months? Mad business!
Sanlam
Sanlam's reply11 Jul 2025, 13:32
Official
Good afternoon, Nhlamulo

We have conveyed your concerns to the relevant department

Regards
Sanlam Client Care