Claim

I have been following up regarding my claim at SA in Lam Mandela Park Shopping Centre for several months now, but unfortunately, nothing has been resolved.

Every time I follow up, I am told that I will receive an email or a phone call, but months have passed and we are still waiting. When my mother initially submitted her claim, we were told that the money would be released the following week. However, one week turned into several weeks, then months, and we still have not received the payment or any proper communication.My mother is a widow, and the breadwinner of our family has passed away. We have explained our situation, but we continue to receive excuses and promises without any progress.

This situation is extremely frustrating and disappointing. We are simply asking for what my mother is entitled to. Please provide us with a clear update on the status of the claim and a definite date by which the payment will be released.

We would appreciate this matter being treated with urgency and handled properly, as we have already waited far too long.