CLAIM

I AM SO DISSAPOINTED WITH THE SERVICE I AM RECEIVING AT SANLAM. I APP**** FOR WITHDRAWAL OF MY RETIREMENTON ON THE 17TH OF NOVEMBER AND THEY SAID IT WILL TAKE 7-21 DAYS FOR THE MONEY TO BE PAID INTO MY ACCOUNT. IT HAS BEEN A MONTH ALREADY NOBODY HAS EVER CALLED TO TELL ME ABOUT HOW FAR IS THE PROCESS, TODAY I CALLED THE CALL CENTRE MYSELF AND THEY SAID MY ID COPY IS NOT CLEAR, I NEED SANLAM TO TELL ME WHOSE FAULT IS IT BECAUSE I WAS NOT INFORMED IN TIME, THEY SAID WILL TAKE ANOTHER 30 DAYS FORTHEMTOPROCESSTHE CLAIM.I NEED THE FUNDS TO BE PAID INTO MY ACCOUNT AS I HAVE PLANNS ALREADY FOR THAT MONEY.HOW CAN I TRUST YOU WITH MY OTHER RETIREMENT FUNDS IF YOU GUYS ARE GIVING ME PROBLEMS WITH A SMALL CLAIM.I AM SO DISSAPOINTED AND FUSTRATED.I NEED ANSWERS