NK
Ntombi K
1 reviews | Active since Nov 2019
10 Feb 2021, 20:57
Claim
Poor customer service from this insurance company I am still awaiting for a claim submitted last week on Tuesday. I am being told that they are investigating the deceased instead of being paid.I am very hurt lost my loved one cannot bury with dignity because of them.
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Sanlam's replyOfficial
11 Feb 2021, 08:10Good morning Ntombi. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply11 Feb 2021, 08:10
Official
Good morning Ntombi. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team