LL
Liza L
1 reviews | Active since Sept 2019
12 May 2021, 10:58
Claim
Sanlam is worse financially services and they lie!! The claim was submitted on the 5th of May even today nothing has happened even when we called managers are not available
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
12 May 2021, 11:02Dear Liza
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply12 May 2021, 11:02
Official
Dear Liza
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
12 May 2021, 11:44Dear Liza
Is this in relation to a policy or your provident fund claim?
Regards
Sanlam Client Relations
Is this in relation to a policy or your provident fund claim?
Regards
Sanlam Client Relations
Sanlam's reply12 May 2021, 11:44
Official
Dear Liza
Is this in relation to a policy or your provident fund claim?
Regards
Sanlam Client Relations
Is this in relation to a policy or your provident fund claim?
Regards
Sanlam Client Relations
LL
Liza L's updateReviewer Update
12 May 2021, 13:50It's a death claim policy no RBDW*** I spoken to Mellisa yesterday told that Kgomotso Kgoabi is the one who is assigned with that policy unfortunately he does not respond to any emails Mellisa try her manager Sunday Murray who also does not answer and she also tries Jullia Pellar who also does not respond!! I stay on the line for 46 minutes 16 seconds
LL
Liza L's update12 May 2021, 13:50
Reviewer Update
It's a death claim policy no RBDW*** I spoken to Mellisa yesterday told that Kgomotso Kgoabi is the one who is assigned with that policy unfortunately he does not respond to any emails Mellisa try her manager Sunday Murray who also does not answer and she also tries Jullia Pellar who also does not respond!! I stay on the line for 46 minutes 16 seconds
Sanlam's replyOfficial
12 May 2021, 14:44Dear Liza
We acknowledge your complaint.
The same has been sent to the relevant department for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Sanlam Client Relations
We acknowledge your complaint.
The same has been sent to the relevant department for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Sanlam Client Relations
Sanlam's reply12 May 2021, 14:44
Official
Dear Liza
We acknowledge your complaint.
The same has been sent to the relevant department for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Sanlam Client Relations
We acknowledge your complaint.
The same has been sent to the relevant department for urgent handling.
Their office will be in contact with you shortly to resolve the matter.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
14 May 2021, 15:37 Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply14 May 2021, 15:37
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations