Claim

Dear Assupol,

I fail to understand how you operate; I took a product in November 2023 to cover my in-law. In December 2023, the first premium went off my account and I have been honouring my debit orders to date. I lost my in-law in May 2024 and when I lodge a claim, now that’s after the 6th debit order (6months) I was told that the claim won’t pay. However, when I submitted my claim at the Assupol Branch, the consultant told me that everything is in order, it will payout and I can make my arrangements. The claim was declined, and this created some angst for me and the family as I had re**** on those funds to give my in-law a dignify set-off. I had to loan some money to do what I needed to do, because you are unreliable business and what is so sad it that now in June 2025 your debit order went off (Deducted) my account again for the 7th month. However, I you claim department declined my claim, this is UNFAIR and Assupol don’t leave up to their value/promises. People shouldn’t bother with such institution like Assupol, may I have my debit order canceled and paid back with interest.

Since you declined my policy and my in-law was the only 1 insured, we're you not supposed to cancel the policy? AGP***6/ASDIR***