Circumstances beyond my control

Hi to all

My Name is Georgina Tsele, I've had my funeral policy with Assupol from 2015. When i opened the policy i had a list of people i wanted to insure on the policy including all the black-ships from my family for difficult days to come. in the beginning of the policy i added all people i wanted insured with their date of birth not realizing that one of the black-ships never had an ID to identify them. Now the same person has passed on and home-affairs could only verify the parents of the deceased with signed documentation from Home-affairs and the affidavit from police-station. all documents including burial order have been completed from Home-affairs with the attention to the fact that home-affairs cannot provide me with or the parent of the deceased with a mere birth certificate of the the late Sisanda July. Jeanette Xoliswa July is my twin-sister and this tragedy affects me the same way it affects her. Due to all troubles that transpired the burial of Sisanda July has been postponed to next weekend 13/07/2019. Everything is on hold due to reasons beyond my control and the only hope i have is Assupol since back home in Eastern Cape no one is working and the rest of the situation sits on my shoulders. I've had an uninterrupted cover with Assupol for so many years but only to realize this was just a transaction in vein! with all the monthly premiums I've been debited from the beginning of this policy 2015 surely i can help my stressed and hopeless twin-sister bury her child with dignity. All i am asking for is for Assupol to put themselves in my shoes and lets see how far they can keep going with the stress encapsulated in my long walk of struggle. The situation at hand is not favorable for anyone honestly and entire unemployed family is looking at me to come up with the solution for us as a family to pay our last respect to Sisanda July with Dignity. I've submitted all documentation i got from Home-affairs to Assupol but due to the facts and designations beyond my control Assupol cannot come to the party to Assist me as their client for this long period hoping to get assistance when days like this arrive. Had i known when i started with the policy where only a date of Birth was a requirement then i wouldn't have been reluctant that Assupol will help should anything happen, To me this looks like an insurance trap/**** to hold me rand-some against my will. However i am very disappointed with Assupol in this regard and i request all the premiums I've paid back to my account so that i can proceed with the burial.

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