Children's Trust fund ****MER!!!

So Sanlam has found a way to **** and rip people off children's trust funds. Received an email on November 26th 2024 stating that a "payment of R1506 has been processed, please allow 2-3 working days to reflect" the email was titled BOOK FEE 2025, when I called to enquire about the payment cause neither the child's school nor guardian had not requested or received such funds! An Agent by the name Sithule, gave me the run out, then rudely demanded to speak to the guardian who is also the grandfather. Advised her of language barrier, and she said they will speak which ever suitable language. I asked her to hold, she hung up then I called once again, when the guardian started speaking Sesotho, she said she only speaks English or Zulu, so the client must accommodate her! We then tried to give her the workflow number, and she kept on asking for the name of the person who sent the email. Mind you, I had already explained that the email was from their workflow email! Then refused to assist. When the grandfather asked for her surname, she refused and said she was the only Sithule in the whole of Sanlam!!! I still demand an explanation of what happened to that money, where it payed and why!!!!!! My sister died! Leaving her kids a trust fund for which SANLAM is misusing and denying the guardian access to!!!!! Arg!