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NM
NATASSHA M

1 reviews | Active since Dec 2018

02 Sept 2026, 12:15

CHARGED TWICE FOR DEBIT ORDER

I have been charged debited twice for a debit order and can't reach anyone at Sanlam to rectify it! Bad service

0
Replies (10)
Sanlam
Sanlam's reply02 Sept 2026, 12:45
Official
Good day, NATASSHA

We are sorry to hear about this.

Please send us a private reply with an indication of the type of product you were double-debited for.

On receipt of this information, we will escalate the matter for assistance.

Be assured that we will use any information you provide solely to assist you with this matter.

Regards
Sanlam Client Care

Best regards,

NM
NATASSHA M's update03 Sept 2026, 14:14
Reviewer Update
I provided you with the account number, and you still can't trace the transaction????
Shocking service delivery AGAIN
Sanlam
Sanlam's reply03 Sept 2026, 14:28
Official
Good day NATASSHA

Please respond to our private message.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply03 Sept 2026, 14:34
Official
Good day NATASSHA

Please note that this is the official Sanlam Group HelloPeter profile and not a specific business unit or department.

We traced records linked to your ID number for Sanlam Life and Sanlam Personal Loans. We therefore requested confirmation of the specific product that your complaint relates to so that it can be referred to the correct department for investigation and assistance. We cannot use an account number.

Regards
Sanlam Client Care

Best regards,

NM
NATASSHA M's update03 Sept 2026, 14:53
Reviewer Update
Sanlam Personal Loans
Sanlam
Sanlam's reply03 Sept 2026, 15:02
Official
Thank you for confirming.

We have referred your complaint to Sanlam Personal Loans.

Regards
Sanlam Client Care

Best regards,

NM
NATASSHA M's update04 Sept 2026, 14:49
Reviewer Update
Still not rectified :(
NM
NATASSHA M's update07 Sept 2026, 10:31
Reviewer Update
7 days later and I am still not refunded
Sanlam
Sanlam's reply07 Sept 2026, 10:43
Official
Good morning, Natassha

We have followed up on the matter with Sanlam Personal Loans.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply07 Sept 2026, 12:54
Official
This is to confirm that Sanlam Personal Loans has contacted you via email and will be assisting you further.

Regards
Sanlam Client Care

Best regards,