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aY
alan Y

1 reviews | Active since Aug 2012

06 Mar 2023, 15:49

charged incorrectly, need to be re-imbersed

good day...I have been trying to get hold of customer care in vein. I have been charged for a year on a loan that was settled. I need to be re-imbursed

0
Replies (7)
aY
alan Y's update06 Mar 2023, 15:58
Reviewer Update
I need someone from customer service or accounts to contact me urgently.. I have been overcharge by more than R14 000
aY
alan Y's update06 Mar 2023, 15:59
Reviewer Update
I need management or above to contact me, if accounts or customer service cannot
Sanlam
Sanlam's reply06 Mar 2023, 16:18
Official
Good day Alan  
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply07 Mar 2023, 10:46
Official
Good day Alan

We have received confirmation that you have been contacted. Further feedback will be provided to you.

Regards
Sanlam Client Care 
aY
alan Y's update08 Mar 2023, 12:16
Reviewer Update
Good Day,

No-one has phoned me as yet, after hours of phone calls and almost exhausting my airtime , i finally managed to get hold of customer care, however the call broke.

i have 3 debicheck mandates running, which is scary. I am cancelling the one which is the most . Can someone contact me via a phonecall to put things straight.
Sanlam
Sanlam's reply08 Mar 2023, 12:39
Official
Good day Alan

We are following up with the relevant department.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply09 Mar 2023, 12:01
Official
Good day Alan

We have received confirmation that you have been contacted again and feedback was provided to you.

Regards
Sanlam Client Care