Channel Life / SanlamSky - really bad service

<p>I was diagnosed with breastcancer and have a Channel Life Cancer Policy since 1996. I have completed ALL the necessary paperwork, submitted it in June. Channel Life is underwritten by SanlamSky. Everytime that I phone them to find out what is going on they cannot find my profile. I phoned on Monday again and I told them that if I do not hear from them by end of business Monday, 8 August 2016 I will be writing a complaint about them on hellopeter. On Monday AGAIN my profile could not be found. I had to phone 4 different numbers and eventually someone at SanlamSky found my profile, but they had long stories about a consultant being needed to phone me etc. I have had it with their pathetic, or rather lack of service. My policy after 20 years is worth only R20 000, but my premium increase each year. I was shocked to find out that is what its worth. But nevertheless, it will definitely help with my medical bills. I cant believe that it is taking them so long just to have it sorted out. </p>