Channel Life / SanlamSky - really bad service

<p>We have taken over the ownership of 4 policies 29 May 2017 after struggling incessently with lack of feedback and poor service from the call centre. Once the ownership was transferred we asked for a premium recon for the last 12 months on each policies, after numerous calls and emails to the "Client Service" center we have only received 2 of the 4 recons and when you call in you are told sorry its not generated we will send an email to back office and then you still dont get the information. If this is the service on a simple query I would honestly hate to see how you handle a claim when a client passes away. </p>