1 reviews | Active since Feb 2017

08 Feb 2017, 18:56

channel life -sanlam

<p>I am very disappointed at the service! My collegues and I took out investment policies with a broker qho came for a presentation at our workplace. After signing up we were happy lo receive messages after our documents were provessed at their office. To our suprise we have been signed up for funeral plans which are way above the price of the so called 'investment' the broker claimed and we believed we were signing for. I personally have called the broker only to have him squirm and not come up with answers as to how we have just been signed up for funeral plans instead of investmentsments.He advised we call the head office to do that. I have been given the run around between calls and it has now been 3 days trying to cancel the policy with absolutely no success. I am furious and disappointed with their service and taking my complain to the ombudsman.</p>

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Replies (1)
Sanlam
Sanlam's reply09 Feb 2017, 07:28
Official

Good day,

We acknowledge receipt of your complaint and a complaint assessor will contact you today to resolve the matter.

Kind regards,

Complaints Management