CL
Christo L

1 reviews | Active since Dec 2017

19 Dec 2017, 10:55

Channel life payment issue

Hi after I've requested that my funds are released,this company send me a mail on 30 Nov to confirm funds will be released in 5 working days.On 11 Dec 2017 I asked why funds wasn't released(5 working days).On 12 Dec still no response on mail.First response 13 Dec to say there is a error and can't even tell me till today when funds will be released. Please respond .

0
Replies (2)
Sanlam
Sanlam's reply19 Dec 2017, 11:22
Official

Dear Client,

We acknowledge receipt of your complaint. It has been allocated to a customer relations officer and they will contact you.

Kind regards,

Customer Relations Manager

Best regards,

Sanlam
Sanlam's reply20 Dec 2017, 14:22
Official

Dear Mr Labuschagne,

Your complaint has been resolved and the payment was done today. The funds should reflect in your account within the next 24 hours.

Kind regards,

Customer Relation Manager

Best regards,